“It is very important to keep the customer happy,” said Hubris. “Make sure your business is customer friendly. Nice locals, nice furniture and nice design is fundamental for any business in its customer relationship area. Always smile, be cheerful and friendly and never disagree with a customer. Make the customer feel valuable.”
“What do we do if the customer actually is wrong?” asked the boring Newfoundlander.
“Agree anyway,” answered Hubris. “Verbally agreeing and feeling with the customer does not mean you should take action and change anything. This class is for business leaders, we don’t do things, we lead and look good and sell illusions.”
Angel Dog Diary 